Help Desk Support Services

Where Can I Find Dependable IT Support? Help Desk Services

Many organizations find it difficult to find a team with a commitment to delivering a high-quality, reliable Help Desk Support service.

With premiums so high for IT support, no organization wants to find themselves on the bottom end of a busy queue when their technology assets fail, bringing their workflow to a grinding halt.

Responsive IT support is not a luxury; it is a necessity that all organizations deserve.

Our Help Desk Services provide organizations with fast, professional IT care at an affordable, flat-rate monthly cost. Right Hand’s IT services allow organizations the luxury of scaling their IT services to meet the needs of their growing company.

What Do Organizations Gain from Help Desk Support from Right Hand?

• Swift answers to resolve pressing technology problems
• Support for Microsoft Office 365 and line of business applications
• Free up time for in-house employees to focus on larger issues

Help Desk Support from Right Hand provides our valued customers with real-time answers to troubling technology questions. Our team of professional technicians is always available each time a client calls. We not only assist our customers with troubleshooting and resolving technology issues, but also document the issues and resolutions to save our customer time in the future.

What is Included In Our Help Desk Offering?

• Quick response times to each call
• Friendly, professional technicians
• Qualified IT personnel with the skill to resolve troubling IT issues
• Remote assistance
• Executive-level IT consulting for important technology decisions
• 24/7 access
• Satisfaction guaranteed

How Do Request Help Desk Support?

Right Hand believes in keeping the Help Desk Support process simple. To access our team of professional technicians, our clients can create a ticket through one of the following means:

• By telephone
• By email
• Via help desk chat

Once our staff has a thorough understanding of the problem our client is facing, we are then able to craft the solution to bring the issue to a swift resolution.

What Other Options Does Right Hand Offer?

• Customized IT packages to meet each business’ needs
• Predictable and affordable monthly payments
• 24/7 IT infrastructure monitoring and maintenance
• Secured backup and recovery services
• Vendor management services
• IT security services
• Hardware as a service (HaaS)
• Cloud computing services