What are Right Hand’s Pittsburgh IT Support Options?

We believe in transparency. With our in-depth yet simple service agreements, you’ll know what you’re getting and what our IT support is doing for your business.

Our roster of comprehensive offerings includes the following core IT Services.

Managed Services – When it comes to IT, some businesses choose to create an in-house IT department but what they don’t take into account are all the unexpected expenses and costs that come with that strategy.

Managed Services allows your business to outsource your business’ IT support and maintenance needs to industry professionals – allowing you to save money and enjoy a stable IT environment.

Let us worry about managing the risks and free up your resources for core business activities and objectives

Supplemental IT Services – Other than having an in-house team of experts or completely outsourcing the IT side of your business, there is a third option.

Co-Managed IT services are exactly like the name suggests. We supplement your internal IT department with the expertise and knowledge of certified IT professionals, giving you several benefits.

• 24/7 support is available in case of an emergency.
• Predictable cost structures – resulting from our budgetable, fixed monthly fees.

Cybersecurity – The security of your client’s data and that of your own business is a concern for you. We understand this concern and make your data and workflow security our #1 priority.

Right Hand provides the following services:

• Application Security
• Information Security
• Network Security
• Operational Security

We provide protection and education against the following threats.

• Ransomware
• Malware
• Phishing
• Social Engineering

Cloud – Migrating to and working within the cloud is where small to mid-size companies are finding even ground with their larger competitors.

• Cloud Computing
• Cloud Storage
• IaaS (Infrastructure-as-a-Service)
• PaaS(Platform-as-a-Service)
• SaaS(Software-as-a-Service)

VOIP H.323 – This is the most widely used VOIP protocol used by both service providers and enterprises alike to send and receive video and audio over IP networks and real-time applications. VOIP is an internet-based telephone system that has been globally adopted by businesses because of its higher number and level of modern functionality.

What Other Pittsburgh IT Support Options Do We Offer?

1. Server Virtualization – Using virtual technologies to enable cost savings
2. Backup/ Full Disaster Recovery Functionality – Ensuring that your data is always available to you
3. Business Continuity – Working with clients to establish a strategy that allows you to continue operating despite any localized disasters
4. Help Desk – Answering questions and troubleshooting IT issues to enable continuous workflow

What Can You Expect When Hiring Us As Your Pittsburgh IT Support Company?

Change is tough. We can relate, as we go through them as well. We know your business still needs to run during this change, so we’ve developed a process that allows us to work side by side to be as efficient and effective as we can be. We’ve streamlined our proven process over 3 Simple Stages: Pre Go-Live, Go-Live, and Post Go-Live to make sure it is as seamless as possible. At the end of the day, our job is to make sure your IT is running at 100% all the time. The onboarding process is the first step.